Privacy FAQs

1. How does Essess thermal imaging help a utility customer?

Essess uses the thermal information to create an analysis that helps utility customers save money and energy while keeping their homes warm in winter and cool in summer. Our technology consolidates and processes thermal images and supporting data to identify where energy leaks are causing higher bills and discomfort. Essess also puts together data about comparable homes in a given area so homeowners will be able to compare their home’s comfort and efficiency.

The information that Essess collects enables utility customers to:

  • Improve their home’s comfort by identifying causes of drafts, energy leaks, noise and other issues.
  • Save money with lower utility bills, tax breaks for home energy improvements and more.
  • Protect the environment in a way that’s easy and cost effective.

Back to Top

2. What is a thermal image? What do thermal images capture?

Thermal images quantify heat flow in a physical environment. Because they visualize the amount of heat being emitted by an object, they are not like regular photos. This thermal energy can’t be seen by the human eye or a regular camera. Thermal cameras cannot see through windows or see the inside of a home. They can’t see facial features, license plate numbers or street numbers. Moreover, all of the thermal imaging information we collect is protected by best-practice physical, environmental and digital security protocols.

Back to Top

3. What information may be collected about homes during the imaging process?

Essess’ imaging system simply collects the thermal signatures and location data for a given home from public roadways. No other data is collected during the imaging process.

Back to Top

4. How do you collect thermal images?

Essess collects thermal images with cameras mounted on the roofs of vehicles. The vehicles drive on public roadways, except when an organization (such as a university or military base) asks us to participate in an energy efficiency study of its buildings. Thermal cameras work best at night because solar radiation causes interference. They also work best when there is a large difference in temperature between the outside and inside of the building.

Back to Top

5. How will you protect the information you collect?

We work hard to protect our clients and their customers and end users from unauthorized access, use and disclosure of information. We store and process the information we collect on computer systems with limited access, which are located in controlled facilities hosted in the United States. Any sensitive information is protected through the use of best-practice physical, environmental and digital security systems, including market-leading encryption and partitioning of information.

Back to Top

6. Who do I contact about privacy?

Please email us at regarding any questions or concerns related to privacy or security.

Back to Top